Customer Notification

These price changes will be applied to your next bill after the 6th Jan.

If you have any concerns about this change, please click here to email us or call us on 1913.

Some great reasons to choose Three Broadband. Learn More.

Important Notice

Dear customer,

Due to an inadvertent system error, text messages sent to the following premium rate numbers 50202, 51101, 51551, 51552, 51554, 53911, 57111, 51101, 53125 & 57117 between 2nd October and 19th October 2012 were incorrectly charged. This resulted in customers being charged a higher rate. Text messages to these premium rate numbers should have been charged at the lesser rate (as per the table below).

As soon as Three became aware of the error we immediately took steps to rectify this and all accounts have now been credited accordingly. We apologise for any inconvenience this may have caused.

Prepay Voicemail Price Change

From the 3 /12/2012, prepay customers voicemail pricing in the Republic of Ireland will change from 0c to a 15c per minute charge.
 
Voicemail Dial Codes applicable

• 171
• 083 333 3171
• 083 5 (your mobile number)

Please note that 3 Like Home voicemail rates remain unchanged.

Customer Notice – SPAM texts from 085 1312XXX.

ComReg and the Data Protection Commissioners (DPC) office have been made aware that Three mobile consumers are receiving texts from the following number 085 1312xxxx that are not genuine. The text details include “Upgrade your www.three.ie to make unlimited free calls to any network, click on this link www.mythreefree.at.tf or copy and paste to your browser.”

Please note that this is not from Three and is from a third party masquerading as Three. Customers are advised to delete this text immediately.

Customer Notice – Calls from +23 9XXX XXXX.

ComReg has been made aware that mobile consumers are receiving calls from international phone numbers that begin with +23 9XXX XXXX that may not be genuine.

ComReg is investigating the matter under Section 23 (2) of the Universal Service Regulations*.

In the meantime, all Three customers are advised not to return missed calls or answer calls from phone numbers that begin with +23 9XXX XXXX, unless they are familiar with the number and are expecting a call, as they may incur significant charges.

*ComReg may require undertakings providing public communications networks or publicly available electronic communications services to block, on a case by case basis, access to numbers or services where this is justified by reason of fraud or misuse and to require undertakings to withhold relevant interconnection or other service revenue

Service update 14/11/2011

To ensure the continued quality of your Three service, there will be a necessary outage on our SMS platform tonight, Monday the 14th of November. Please note that we have chosen a period of time that will cause the least disruption for our customers, from 12 midnight until 6am tomorrow morning, Tuesday the 15th of November. During this time, Three customers will be unable to send an SMS, however all texts sent from other networks during this period to Three customers, will be received during the outage.

Please accept our apologies for any inconvenience this has caused.

Service update for Prepay customers 16/08/2011

Due to a system error we have overstated credit balance on some new Prepay accounts. We are currently adjusting all effected accounts to the correct balance.
We will add a €5 credit to any accounts affected by this error.
This will not effect any cash credit purchased at Point of Sale, via a Top Up Voucher or from your My3 account online. If you have purchased a top up of €20 or more this will not effect your All you can eat data, Three to Three minutes, Unlimited Any Network Texts or Free Any Network Weekend Minutes allowance
.All adjustments will be completed by 5pm today 16/08/2011.

Please accept our apologies for any inconvenience this has caused.

Service Update 31/03/2011

We are currently experiencing some service issues in the Cork City area. We are working hard to resolve this as quickly as possible. We apologise for any inconvenience caused.

For further information, please contact customer care on 1913.

Skype on Three Update – 21st March 2011

Skype on Three will no longer be supported on the following handsets from 28th April 2011:

• LG-KF310
• LG-KF311
• LG-U970
• Nokia-E65
• Nokia-N73
• SE-K530i
• SE-K660i
• SE-K770i
• SE-W660i
• SE-W910i
• S1-A8512
• INQ1-A8710

See http://www.three.ie/skypecease for details, options available & your rights to terminate.

Windows Live Messenger Update – 22nd February 2011

WLM on Three will no longer be supported on the following handsets from 4th April 2011 :

• LG-U830
• LG-U890
• Motorola-V3X
• Motorola-V3xx
• Nokia-N70
• Nokia-6680
• Nokia-6151

See http://www.three.ie/WLMcease for details, options available & your rights to terminate.

Security Alert – 7th February 2011 – Phishing Email

BEWARE OF FRAUDULENT EMAILS with the subject “Three Mobile Update”, where the sender claims to be a Three customer care representative requesting reconfirmation of your Three account details, an example of which is set out below. This is not from Three and is from a third party masquerading as Three.

“Dear Three User,

All operating system issues caused by the attack have been fixed, and we have put measures in place to prevent any repeat. As of this update, most of the servers have been brought back online. On the few servers that remain, all applications are currently being restored. Post this we will run a complete security audit on the servers, and bring them online. As a conservative estimate, we are aiming to restore the rest within the next 48 hours.

In order to continue using our services you are require updating and re-confirmation of your three account details as requested. To validate your account, you are require to update your account information using the secure url provided below and reply this message.

http://www.threesecureupdate.com/update/login.htm

Failure to do this will immediately render your account deactivated from our database and service will be interrupted as important messages may as well be lost due to your declining to re-confirmed to us your account details.

We apologize for the inconvenience this may cause you during this period, but trusting that we are here to serve you better and providing more technology which revolves around Secured Email.

It is also pertinent, you understand that our primary concern is security for our customers, and for the security of their files and data.

Three Support Team”

REMEMBER Three do not contact our customers by email requesting any account information from customers.

If you have received any such communication you may wish to contact us on Freefone 1913.

3Pay price changes effective from 9th February 2011

Other changes

The current minimum call fee of 5c will be removed.

A new call set up fee of 9c will apply per call.

(*Free weekend minutes offered as part of your €20 top up promotion are exempt from the call set up fee)

Continued usage of services after the date of implementation is deemed to constitute acceptance of the change.

Security Alert – 14 December 2010

BEWARE OF FRAUDULENT CALLS from 00111111, where the caller claims to be a Three customer care representative requesting details of your IP address and computer details. This is a scam.

REMEMBER THREE NEVER calls its customers requesting details of IP address or computer details or any other private information. Three guards its customers’ personal details and does not share these details with third parties. Third parties can obtain your details in a number of ways. For instance, your details may be obtained through using other services they offer such as purchasing ringtones or on entry into a quiz or promotion. When your details are obtained it is a legal requirement that you are given the opportunity to opt out of receiving communications. Any subsequent communications should include contact information and details on how to opt out.

REPORT UNSOLICITED CALLS / SPAM

Firstly contact us on 1913 to report the incident – keep a record of the number and the time the call was made. We will investigate and alert the Data Protection Commissioners (DPC) office.

Alternatively if you would like to contact the DPC:

Tel: Lo Call 1890 252 231

E-mail: info@dataprotection.ie

Website: www.dataprotection.ie

Notice to 3 Broadband Customers – 8th June 2010

Three’s €19.99 per month broadband to remain at 15GB.

Following additional research, Three has decided to keep its current broadband price plan to €19.99 per month for 15GB.Three will not be reducing the allowance to 10GB and all other terms and conditions remain the same. Three plans to introduce a wider range of price plans to meet different customers’ needs in the coming weeks so watch this space for more great value broadband from Three.

Notice to 3 Broadband Customers – 28th April 2010

3Pay Broadband Customers.

From 8th June 2010, the data usage allowance associated with broadband monthly top up will change as follows:

These changes to data usage allowance do not affect the monthly price for Pay Monthly or 3Pay Broadband.

3Pay Customer Notification – 16th April 2010

We wish to advise 3Pay customers that due to a system error your bonus top-up credit may not have been applied to your account. This credit has now been applied and we have texted those customers affected. However, if you have not received a text and feel that you may have been impacted, please call our customer care team on 1913 – Free from any network in Ireland. Please note that not all customers were affected by the system error.

Notice to 3 Pay Customers – 6th April 2010

The extra credit promotion offered to 3Pay customers (new and existing) will be changing from May 2010. From that date for every month in which 3Pay customers tops up by €20 or more they will receive an additional €5 credit for a maximum period of 10 months. This promotion will end on September 30th 2010.

Notice to 3 Pay Monthly Customers – 12th February 2010

From the 21.05.10 the following rates will apply for voice calls to international destinations on pay monthly plans:

No other price plans are affected. If you are a subscriber to the services affected by these changes and if you do not accept these changes you may cease to use the service without penalty by giving us written notice in accordance with Three’s terms and conditions prior to the 21st May 2010.